Higher Education institutions face many unique challenges when it comes to IT support. Support staff—oftentimes students—may change from year to year, or even semester to semester. The same certainly applies to those on the receiving end of support – the end-users. How do these organizations handle multiple transitions? Much of this relies in their choice of help desk software. This too leads to more questions such as:
- Is the software easy to learn and use?
- Can staff and end-users share and access knowledge easily?
- Is the solution itself easy to manage?
- Does the software have the capabilities my education institution needs?
Join HDI’s Senior Analyst, Roy Atkinson, and SolarWinds Sales Engineer, Alex Carroll, at 10AM CDT on Thursday, May 25th as they discuss the critical role support software plays in higher education IT support and demonstrate how SolarWinds®
Web Help Desk®
software answers these questions.