How to Keep Your Higher Ed Support Center on Course
Featuring HDI Senior Analyst, Roy Atkinson
Higher Education institutions face many unique challenges when it comes to IT support. Support staff—oftentimes students—may change from year to year, or even semester to semester. The same certainly applies to those on the receiving end of support – the end-users. How do these organizations handle multiple transitions? Much of this relies in their choice of help desk software. This too leads to more questions such as:
  • Is the software easy to learn and use?
  • Can staff and end-users share and access knowledge easily?
  • Is the solution itself easy to manage?
  • Does the software have the capabilities my education institution needs?
Join HDI’s Senior Analyst, Roy Atkinson, and SolarWinds Sales Engineer, Alex Carroll, at 10AM CDT on Thursday, May 25th as they discuss the critical role support software plays in higher education IT support and demonstrate how SolarWinds® Web Help Desk® software answers these questions.
         
ABOUT THE PRESENTERS
          
Roy Atkinson
Roy Atkinson, Senior Analyst, HDI
Roy is HDI's senior writer/analyst, acting as in-house subject matter expert and chief writer for SupportWorld. His background is in both service desk and desktop support as well as small-business consulting. He holds a master’s certificate in advanced management strategy from Tulane University’s Freeman School of Business, and he is a certified HDI Support Center Manager.


Alex Carrol

Alex Carroll, Sales Engineer, SolarWinds
Alex is an ITIL and SolarWinds Certified Professional Sales Engineer. Alex draws on years of experience assisting customers with finding the right help desk solutions, which has helped many businesses improve their internal processes and workflows.
ABOUT THE PRESENTERS
Roy Atkinson
Roy Atkinson, Senior Analyst, HDI
Roy is HDI's senior writer/analyst, acting as in-house subject matter expert and chief writer for SupportWorld. His background is in both service desk and desktop support as well as small-business consulting. He holds a master’s certificate in advanced management strategy from Tulane University’s Freeman School of Business, and he is a certified HDI Support Center Manager.


Alex Carrol

Alex Carrol, Sales Engineer, SolarWinds
Alex is an ITIL and SolarWinds Certified Professional Sales Engineer. Alex draws on years of experience assisting customers with finding the right help desk solutions, which has helped many businesses improve their internal processes and workflows.
           
Register Now for the Webcast