Solarwinds Webinar

ITSMplified with DameWare Remote Support

Webinar Date: Monday, 13 March 2017

Webinar Time
GMT (UTC+0): 10am to 11am
CET (UTC+1): 11am to 12am 

IT service management, or “ITSM,” is about solving issues quickly and restoring end-users to productivity. We all know, however, that sometimes this task is far from simple. During this live session, we’ll show you how leveraging the right tools simplifies ITSM and allows your organization to resolve support cases quicker and more efficiently.

DameWare Remote Support is a secure, self-hosted remote support solution that helps IT pros provide technical support to end-users. Every copy of DameWare Remote Support includes DameWare Mini Remote Control, a robust support tool that lets you control Windows®, Mac® OS®X, and Linux® computers located anywhere in the world.

The combined DameWare Remote Support and Mini Remote Control solution offers a host of troubleshooting tools to help increase the efficiency of IT administration and desktop support, improve communication with end-users during remote sessions, and decrease time to resolution for IT issues of all sizes. This, in turn, contributes to the goal of providing excellent customer service and end-user support. 

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